Learner support
Questions about your account, subscription, or study progress? Reach our support specialists.
[email protected]Get in touch with the Luma team
Whether you are revising for the UK driving theory test, supporting learners, or exploring partnership opportunities, we are here to help. Reach out and we will respond within one business day.
Partnerships & instructors
Driving schools, instructors, and organisations can collaborate with us on tailored Luma programmes.
[email protected]Press & media
Need product information, assets, or interview availability? Let us know how we can help.
[email protected]Our support promise
- Response window: Monday to Friday, 9:00–18:00 GMT.
- Emergency account issues flagged in the subject line receive priority handling.
- We aim to resolve most tickets in 24 hours; complex cases may take up to 3 business days.
Helpful links before you email
Prefer self-service?
Download the app to access the driving handbook, mock tests, and support articles directly from your device.
